Product Delivery Analyst

Job Description

Location: Boston, MA
Cayan is seeking an experienced Product Delivery Analyst. Working as a key member of the team the Product Delivery Manager – Business Analyst will execute on the vision set by Cayan’s strategy team and own and drive the development of new products, manage internal strategic projects focused on corporate value, and deliver Cayan’s leading payments technology platform to Cayan’s most strategic partners and customers.
 
External, client-facing and payments industry experience are major pluses. You must possess a unique blend of business and technical savvy; strong analytical ability, a big-picture vision, and the drive and superior project management acumen to make that vision a reality.
 
Candidates are expected to rely on experience and good judgment to plan and accomplish a variety of complex projects and deliver the intended value. A wide degree of technical proficiency, creativity, ability to navigate ambiguous situations and lead cross-functional teams is expected. A hands-on approach to pushing products and projects from planning to delivery will make you a valued contributor. The ability to identify, aggregate and communicate key metrics will allow for the clear alignment and awareness of practical issues that require action. 
POSITION DESCRIPTION
  • Serve as the Business Analyst supporting Cayan’s cross functional project teams for complex product launches and projects with Company-wide impact.
  • Elicit requirements by interviewing customers, stakeholders, reviewing existing business documentation, and documenting existing processes and systems
  • Draft use cases/user stories.
  • Analyze & Model Business processes.
  • Produce Workflow diagrams & wireframes.
  • Compile business requirements documents including process flow diagrams
  • Define and prioritize requirements and work with the engineering teams to build them
  • Partner with, and provide expertise to internal Cayan departments during the development and deployment of new, value-added platform features and functionalities, and internal processes
  • Collaborate effectively with cross functional / cross-channel business and engineering teams to hit specific timelines and deliverables.
  • Proactively manage internal and external relationships with senior (Director and Vice President-level) stakeholders with business unit dependencies on the program outcome. Manage and balance business stakeholders’ and client expectations regarding schedule, cost, and scope.
  • Be the hub of self-organizing, professional cross functional teams.
  • Work with team members to improve the quality of service delivery.
  • Coordinate with various constituencies including management and business owners to define, implement and track key success metrics.
  • Develop and deliver executive-level updates and briefings for senior leadership teams and groups.
  • Compile business requirements documents including process flow diagrams.
  • Take full ownership of the Implementation project from Initiation to Close; Accountable for ensuring the ultimate success of the project.
 
POSITION REQUIREMENTS
  • 3-5 years of software Business Analysis, Product Management and Project Management
  • Strong interpersonal skills – written, oral, presentation
  • Experience with a professional consulting firm, working with external clients on technical projects & initiatives
  • A management style that drives results
  • Functional design and technical design skills
  • Superior Project Management skill set
  • Familiar with SQL, database design & development
  • Working knowledge of SDLC, Agile practices and project management skills
  • Comfortable presenting to internal and external team members and stakeholders
  • Experience in the Payments Industry is a plus
  • Experience or familiarity with a variety of business functions including Customer Services, Sales, Marketing, Accounting and professional services considered a plus
We are an Equal Opportunities Employer. We aim to provide equality of opportunity to all persons regardless of their religious belief; political opinion; sex; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment. We do not discriminate against our job applicants or employees on any of the grounds listed above. We aim to select the best person for the job and all recruitment decisions will be made objectively.