"Franco is the client service rep who has helped me get my account set up. I just forwarded his contact information to a fellow business owner because I have used Merchant Warehouse to process my credit cards for three years, and I've never had a problem with any transaction." -- Pete Hoffmann, Hoffmann Family Winery
"Thank you for your help in understanding my bill. I appreciate the time and patience you had for me. It is definitely a plus on your side... Thanks again, and please forward this to your boss. You definitely handled the situation properly and deserve at least a pat on the back!" -- Brad Olufsen, PAL Automotive
"I recently contacted Merchant Warehouse for solutions to taking credit cards for my small business. Jonathan Schiller was pleasant, easy to talk to and quite the professional. He and I worked up what has been easy to use and quite profitable payment processing solution. Other artisans at a recent event were very impressed with the ease of use and my glowing recommendation of your firm. I plan to continue to rave about your firm and what an excellent contact Jonathan is for the small businessman. Thank you." -- Howard Walther, Lapidarygifts4u
"I am writing to compliment David Lewis who just initiated a new account for me this morning. I had contacted 3 or 4 merchant service organizations but decided to go with Merchant Warehouse based on my phone experience with David Lewis. He was clear, articulate, organized, and presented your program to me, a newcomer to credit card processing, in a way which was easy to understand. He is definitely an asset to your organization. Thank you." -- David S. Lerner, M.D.
"Eric and all involved at Merchant Warehouse have been extremely helpful in getting this issue resolved. I understood the problem was with an outside vendor, but it was dealt with as if it was their own. It's apparent to me that if the problem was left with the vendor, I would still not have the equipment. Keep up the great work. Whether it's just a quick question I need answered, or a more involved problem, I couldn't ask for better support." -- Marc Adams
"I'm a new Merchant Warehouse customer and I am writing to you today because I am just thrilled with the fantastic customer service experience Matt O'Reilly has offered me. Matt called me almost immediately after I filled out a form on your website. He was extremely thorough and made the whole sign-up process as quick and easy as it could be. In no time at all, I was approved and now I'm growing by business by accepting credit cards. It is rare to receive such outstanding personal attention from someone these days, so I thought I would let you know about it. And if you see him around, please give him a nice pat on the back for me." -- Dani, ButterCup Cakes, LLC
"Thank you, SO MUCH, for the amazingly quick handling of our PIN-debit issue...You're the BOMB! I do know other business owners and I will be happy to refer them to Merchant Warehouse. Your customer service is terrific and most appreciated." -- Jan, Allstar Movers
"I am the owner of DC Global, LLC, and signed up with your merchant program in December of 2009. As a distributor, we have not encountered any credit card transactions until today. I attempted to process the sale via Blackberry with no success. I contacted tech support and spoke with Joey. Not only did Joey remedy the issue, he took the time for me to execute the sale, adjust my passwords, explain the web site processing and set my business up to conduct transactions on said site. Joey remained pleasant and professional throughout this short encounter, and thanked me afterward. I am impressed with Joey's attention to detail, professionalism and willingness to assist our company. He has represented your unit and company very well. I write this in hopes that he will be recognized by his supervisor(s) for a job well done. Thank you." -- James Daigle, DC Global Group
"I am a new customer. I closed my first credit card sale today, with the help and assistance of one of your employees. I initially ran into a few technical problems, which resulted in me having to contact technical services. I spoke with a gentlemen, who identified himself as Bryan, the Tech. Bryan was a life saver. He was kind, polite, helpful and very knowledgeable of the process. He was especially patient and helped me to feel in control of a situation that was very new to me. Bryan is truly an asset to the company. In less than a few minutes, I felt as if I received a very informative turorial that helped me process my first sale." -- Deborah A. Wilson, Deborah A. Wilson, Attorney at Law
"As a first time user of Merchant Warehouse's services, I want to bring to your attention that over the last several days James Dougherty has basically made my entire order work from beginning to end--the sales folks were great at placing the order, James was 'the man' who made it all work and took a frustrated first-time user/me and made me a big believer in Merchant Warehouse and your technical customer service--and it's all technical... So let your Boss know that customers do care about 'customer care' and James should get recognition for his excellent ambassadorship and stewardship of your company (and brand). Needless to say, that's how you build a great business." -- Robert J Crowell, SpotWiki, Inc.
"I have to say something here. I’ve worked with 6 different processing companies since 2000. Merchant Warehouse has the best, and I’m not kidding; the best agent support I’ve ever seen. By far! I get e-mails in seconds, and everyone is willing to help. It’s insane. What just happened to me 10 min ago blew my mind. Jennie Egboh just called me to make sure that I get the pin pad back to you guys that we swapped out so that I can get the $50 credit back to my card. I was shocked that someone over there is keeping tabs on that. I’m not kissing up here, but that is great service. You should be very proud of the way you guys treat your agents. A+ work man!" -- Peter S. Amenta IV, National Merchant Funds
"My name is Chris Colston, president of James Doctor Press Inc. I just want to let you know about the outstanding work of one of your employees, Jonathan Schiller. While I initiated the first call, he was fabulous in following up with me over the last six months. I called just for informational purposes and wasn't sure if I'd need the service. Many months later it turned out I did need it earlier than I thought, and if John had not kept in touch with me periodically, I might have turned to another company. He was diligent and timely-- but not pushy -- and highly professional. I don't see enough of that in the world today so I really, really appreciate it. You're fortunate to have a pro like him working for you, which I'm sure you already know! He was absolutely outstanding." -- Chris Colston, James Doctor Press Inc.
"I had the pleasure of speaking to Bryan Ens in your Technical department this morning. Mr. Ens spent over an hour with me to rectify a problem I was having with my terminal. He was very patient and courteous throughout our conversation. He is a great asset to your team." -- Linda Avagnano-Smith
"I have to thank you for all your help and expediency it is very much appreciated. Opening a merchant account is not the easiest thing to do especially during work hours, but you did hold our hand and expedited the process and this is why I'm writing this letter. If you could forward this message to management that would be great." -- At Cost Flights
"Thanks. Tim. You are my hero. :) This makes a huge difference in my world. I own a yoga studio, (The Move Studio) and am an intuitive counselor in private practice. My idea with Peace Posse was to unite people across the world by providing guided meditation and charging a little bit for it. I just don't feel right about charging for it, so I am going to be offering it for free. Peace in our world is something I choose not to put a price on. I am still working to get the yoga studio in a profit mode. Right now, it is breaking even...thank goodness. I know that you didn't have to help me and I truly appreciate everything that you have done." -- Michelle Porter, The Move Studio
"I am not one to write a letter of excellent service but in this case, the service that Melissa Marston provided me with was superior to any service that I have gotten! I have been looking into merchant services for about a month now and have been corresponding with at least 20 different companies. The companies that I contacted and corresponded with were nice, but did not listen to what I was looking for nor take the time to offer me suggestions to programs that might fulfill my needs. In desperation to make a decision and get services for my business, I came across your advertisement and contacted Melissa by chat. Melissa took the time to listen and explain my needs. She provided me with solutions and programs that far exceeded my expectations. She followed up by e-mail and phone, and assisted me in filling out the application. Needless, to say, I am very pleased with the program she provided me, both with Melissa and the level of customer service your company offers!" -- Pamela Arlaud, White Mountain Realty
"I just wanted to send you a quick note and let you know that I had a very good experience with one of your employees on the phone this afternoon, James Daugherty... He was friendly, efficient, professional, easy to understand and helpful!!! You have a great employee and I wish that other technology support lines had people just like him!!!" -- Kristen Hall, Puptowncharlotte.com
"Andrea, if I can ever give you a customer evaluation or recomendation, please let me know. You have been very kind, prompt and patient with me as a customer. You are a very rare find in this world today. YOU ARE THE BEST!!!! Thanks so much for helping me." -- Kim Geveden, GroceryGoddesses.com
"I called in because I had a few questions about some fees charged to my account, and although I was frustrated, Andrea Wendland acted as a first-class representative who was very professional and courteous." -- Jim Pierpont, Pitman Cards and Gifts
"Thank you so much for all of your wonderful customer service and help! You are very professional, personable and informative and your referral program rewards are amazing! I am sending at least 2 referrals your way this weekend and will send more as I come across them. Of course I won't turn down $100, but I would recommend your services and refer others for FREE because I have been that pleased and satisfied with the results! Thank you so much for all of your help and prompt attention to this matter. You're amazing!" -- Jennifer Miller, SlumberPartiesbyJenniferMiller.com
"I just wanted to give kudos to your sales representative, Elizabeth Brown. She is a friendly, upbeat and helpful asset to your company. She made my experience well worth it and after receiving my terminal Thursday, I have already recommended her to someone else! She should be your model Account Executive!" -- Carla Du Pont-Huger, Blue Cafe Books
"I have to say thank you very much for helping me out with creating a 'Buy Now' button for my website. I appreciate the long amount of time that we spent on the phone trying to figure out how to do it. With me having a Mac and having to use Internet Explorer was an issue, but you helped me solve the problem so I could add the 'Buy Now' button, log into my back office and create new buttons for future pages. You did this with such patience and great guidance. Thank you again for your help!" -- Edward Ferenczi, BNE Group Consultants
"I just wanted to take the time out to pay a compliment to the OUTSTANDING customer service that I received from your rep, Tia McConnell today. I was pleased to have someone who LISTENED, 'heard me' and was able to soothe a rather angry 'me' today. I look forward in my dealings with her, if by chance I should need assistance in the near future." -- Ava P. Ryan, 123 ABC Insurance LLC
"A few days ago, I visited the VistaPrint web site and proceeded to order business cards for our new incorporated business. After completion of the order, I requested a contact from your credit card services division. Much to my delight, I was contacted the very same day! With much apprehension, I answered my cell when I received a call from Mr. Lee Mailloux. I truly wasn't interested in credit card services; I just wanted to be educated on the potential of having this option in the future. Today, I can say I'm sure glad I answered that call! Lee's customer service was unparalled... These are the 3 reasons that I decided to move forward with your credit card services: 1) Complete patience and detailed explaination of your service options. Lee spoke to me as if I were his only client. He explained each option thoroughly and was genuinely interested in me and my business. 2) Idol chatter (yes, I said it). As we were going through the process, he would keep my attention with random questions and comments that didn't pertain to the business at hand, but it had relevance with a genuine tone. 3) Follow-up. His call backs and follow-up were timely, and had me feeling that I made the BEST decision that I have ever made from a telephone marketing agent. In closing, I want to personally thank Lee for his excellent client services. Your training program certainly has paid off. One thing that can't be taught is a genuine spirit, and Lee possess that character trait to the Nth degree. I look forward to a long and lasting relationship with Merchant Warehouse." -- Barry Adams, Tuscany Designs
"I got your messages and am so grateful for all your help and patience. Between being out all day with clients and drowning in taxes, I haven’t gotten a chance to get back to you. I am so relieved you got this stress off my shoulders and look forward to seeing our money! Thank you for going above and beyond and following up with me twice!" -- Marc Rayner, CPA, NYC Pride by Heritage of Pride Inc.
"I would like to extend my gratitude to Tim Lambert... Without his consistent patience and assistance, I may not have signed up with Merchant Warehouse. It was his courtesy and patience that got me through the computerized process of signing your monthly contract and what ultimately convinced me to become your client! I hope your company values him greatly for his work ethic and professional abilities (especially in a monetary gesture!)." -- Roxann McNaughton, The Green Shade Integrated Bodywork and Holistic Skincare
"Shila, Your prompt e-mail is very much appreciated. It is a pleasure to do business with you!" -- Sonja Sekigahama, The Shop
"Thank you very much for accepting Guitar Smith Online as a new client of Merchant Warehouse. Adam and I are very happy with our decision, and we're looking forward to working with your company as we delve into this new business venture. The reason why I'm writing is because I'd like to share with you our experiences of working with Account Executive Julia Miller. On December 30, 2009, I called Merchant Warehouse for the first time, and was connected to Julia. Prior to calling, I spent an entire week researching a number of merchant account companies' websites. Based on what I had seen and read, I had narrowed my selection down to six companies. Six phone calls later, all I could tell Adam was, 'No one comes close to Merchant Warehouse. If we don't go with them, I'll have to start my research process all over again and find a new set of companies to consider.' From the start, Julia was very pleasant and easy to talk to. Unlike the other companies that I called, Julia politely proceeded to share service information rather than respond only to the questions that I had. She also presented the information in a manner that was very easy to understand, not rushed, and not peppered with typical sales tactics. I particularly appreciated the fact that she paused frequently because it gave me time to ask questions about what she had just shared, which made it easier for me to understand and grasp the information. At the end, she gave me the opportunity to go over my questions that had not been answered yet, and she patiently responded to each of them. When I hung up the phone, I remember saying to myself, 'Wow, she just spent 40 minutes with me, and I didn't even feel rushed.' Plus, when she took my basic information, she did a great job of making small business talk, which eased the process of what could've been perceived as intimidating, especially for someone who has never done this before. Over the past few weeks, because of my work schedule, Adam took over and began working with Julia. After the first phone call, he, too said that he really liked her and that she spent a good amount of time on the phone with him. He had the same experience of asking a number of questions which resulted in her responding very patiently and professionally. By the time their call ended, he was comfortable with how Merchant Warehouse worked and what it had to offer. He, too was sold. Working with an account executive who is well informed and, yet, is comfortable asking for help in order to provide us with correct answers, is very reassuring. Working with Julia has been a refreshing experience, and we appreciate the time, assistance, patience, and professionalism she has given us throughout the entire process thus far. At a time when customer service seems to be lacking everywhere we go, it's nice to know that we were able to find a company (and an employee) that values their customers and treats them with the utmost care and professionalism. Thank you!" -- Adam and Rochelle Baxley, Guitar Smith Online
"Don’t be too hasty to compare yourself to your competitor as an equal – Your industry is a sea of confusion for first timers, but you are the Queen of making sense of it all for your potential customers. You’re the reason we’ll be signing with Merchant Warehouse." -- S. Scott Yarbrough, Sy Computing Services, Inc.
"I just wanted to call and thank Shirley for the excellent service I received this afternoon. I have overwhelming praise for Shirley's performance and want to thank her endlessly. Excellent job!" -- Jen Rogen, So Sweet Boutique, LLC
"I wanted to send this message to you to tell you how wonderful one of your Customer Service Representatives is. This morning I was told by my accountant that my company had been charged a fee that I had no idea about. I must admit that when I first made contact with Beth, my only inclination was to discontinue service with Merchant Warehouse. However, Beth began to explain how the program worked, what she could do to help with the situation, and was very willing to accommodate me. She was very professional in her demeanor and understanding about my own personal feelings. Beth won me over and convinced me to do a better job at making this program work. I would hope that all of the Customer Service Representatives are as kind and considerate as Beth... Thank you for having hired Beth-Ann Harrington into your company. She was very delightful." -- James Foust, America 1 Appraisals
"I just wanted to let you know that Stacey was helpful and a pleasure to speak with. Keep up the good work!" -- Jonathan Rachman, Jonathan Rachman Design
"I just wanted to let you know how happy I am with the service I’ve received from Merchant Warehouse. I have been fortunate enough to work with Elizabeth Brown and she has been nothing short of spectacular, both in her product knowledge and her client approach. She has been professional and friendly, efficient and enjoyable. Her follow-up has been timely and unobtrusive and she has taken me through a quick product learning curve with great patience. Aside from a great employee, it’s obvious that you also have a great product with user-friendly options and multiple modes of delivery. No doubt we will get great use out of the free iPhone app. Keep up the great work (and give Elizabeth a raise)." -- Kyle S. Bigler, The Legacy Group
"I don't mean to bother you with emails, but I have to say that my experience with Merchant Warehouse from the beginning of our relationship has been a pleasure. I deal with all types of businesses every day as we all do, even in our personal lives, and very few measure up to the level of customer service you provide. In addition, I want to let you know that it isn't just the great customer service you provide; these days it is impressive to me if someone is simply doing their job correctly, but it is the level of kindness and sincerity your team has projected that is truly appreciated. If you would, please forward this along to your supervisor because I think that you deserve the recognition. Thanks again Arnold!" -- Julieann C. Berg, J.C. Berg Apparel
"I am writing this letter because I have just completed a call to your customer service department. The young lady who assisted me, Tia McConnell, deserves acknowledgement for her efficiency, hospitality, and courtesy. My request for a statement was handled almost before I was even off the phone. As important as these results, was her positive and cheerful attitude. Tia McConnell is a fine ambassador for your company. If there is any way her supervisor can receive this message, I would be most grateful." -- Michael Ackerman, The Pantry
"Tim, thanks for forwarding the information about your Referral Program; I will try to send some new opportunities your way. As I mentioned to you on the phone, we here at Smart Supply would like to sincerely thank you and your team for the effort you put into getting our account established. So many times in day-to-day business, companies fail to have the patience to follow the progress and keep the process moving along. You and your team were truly professionals, advising us of what we needed and kept communication open during the entire process. Because of that, you have earned our business and we will work hard to enusre it was all worth while." -- Pat Bass, Smart Supply
"I asked several questions, sometimes 2-3 times to verify the services and fees that would be part of my agreement with Merchant Warehouse. I was very impressed with how Freddy answered the questions patiently while providing a complete, concise, and an accurate account of your company policies and procedures with regard to transaction processing and services offered. He assured and comforted me when I exhibited concerns about information you required to process my request. He emphasized the friendliness of your business model for small business owners, and assured me that I could expect consistently great service going forward too. I feel I received excellent customer service! Many Thanks!" -- Sabrina Walence, ABC Therapeutic Center
"Several months ago, my company, BorrowLenses.com, switched over to Merchant Warehouse for our credit card processing. Since our switch to Merchant Warehouse, we have had a few glitches with our account, but each and every time, I was able to get in touch with Beth Harrington in a seamless manner. Beth is consistently professional and exceptionally helpful with every problem that we have had to date. I cannot express enough my gratitude for the speed, diligence and professionalism of her work on our account. Please consider my recommendation of Beth for whatever bonus/reward system you have going." -- Mark Gurevich, BorrowLenses.com
"I just wanted to let you know that when I was having issues with my account, Arnold was there to work them out with me. His level of customer service was excellent; he went above and beyond to assist me, and I really appreciated it!" -- Kirstie Rath, So Sweet Bowtique
"I just wanted to let you know what a great job Tia did handling my issue last night. To be honest, I was extremely irate when I called in, but Tia was able to diffuse the situation within the first minute of the call and calm me down. I am so happy with Tia's service that I would give her a job if she ever moved to Florida!" -- Cynthia Shahid, Happy Limousine
"I want to compliment one of your excellent employees, Jermall McKoy-Siryon. He went to great lengths to help me learn how to use my new Nurit 3010 device. I have always received quality service from your staff, and Jermall McKoy-Siryon's extended help is a prime example of this; he knew just what to do to solve my problem quickly and restore the faith in me to run my machine on my own. Such service builds great working relationships. I will bring all my merchant needs and challenges to Merchant Warehouse from now on! Please take the time to write something in his employee package for this." -- Stan Young, Capelli Couture
"Meghan, we are up and running 100%. Thank you so much for your help; you did great job with our account! It's my hope that we build a strong relationship as we move along with MW, and I am looking forward to our first monthly statement to see how things will go as stated in the MW agreement." -- Alex, Krown Sports
"I would like to extend high praise to Thomas Campbell, who helped me set up my account today. He was extremely knowledgeable about your company and product. This gave me the confidence I needed to pursue the opportunity with your company. I had been contacted previously by folks that were obviously not above board and I was highly suspect. Mr. Campbell also demonstrated a level of patience not usually found in today's world for which I am very grateful. He was very personable and engaging. Please reward him in whatever way is appropriate...employees like this should be positively reinforced, for they are hard to come by!" -- Lisa Jacenich, Artful Gifts LLC
"I just wanted to say how pleased I am with Arnold’s service, and how knowledgeable and helpful he always is whenever I call in for assistance. Keep up the good work, Arnold!" -- Charles Cogan, Ammo Sphere
"I have nothing but good things to say about Barbara because she went above and beyond to get everything straightened out with my account. I am very happy to know that a representative like Barbara is working with your company." -- Jennifer Rudolph, Emergency Resources International Inc.
"Working with you and your company has been seamless and easy. As a business owner that tries to stay busy, this is very much appreciated. Thanks again!" -- Charles Stafford, Officepages Marketing
"Meghan handled my serviced needs professionally and fast. She took the time to explain things to me and also gave me her direct e-mail address so that I could contact her any time with questions. I give her an A+!" -- Jerry Gowans, Livefireone
"I have nothing but good things to say about Merchant Warehouse; your Client Service department is great! The level of service I've received thus far from your group has been excellent. Switching my account over to Merchant Warehouse was one of the best decisions I've ever made." -- Peter Patalano, Spindles By Peter
"I am one of your newest customers and I would like to commend the outstanding performance of Elizabeth Brown. I was in metal sales for 20 years, working both inside and outside, so I know what I'm talking about. Elizabeth knew her stuff, presented it in a friendly, warm and professional manner, and followed up twice, without annoying me whatsoever. Plus, she went above and beyond by helping me after the deal was closed. It is rare to encounter this level of service anywhere, much less over the phone. She is a wonderful representative of your company; the best kind. She's the sort that I, and others, will recommend. Please, do take good care of her. Give her compliments, pay her well, retain her, for she is the face people like me see. I was so very pleased by her work." -- Russell Williams, reCYCLE Jewelry
"I am writing to express my immense appreciation for the assistance that was provided to me by your Sales Associate, Mr. Matthew Farrow. Matt was exceptional with my request to process a new merchant account that can be used in conjunction with the IC Verify software that my company, DVenDer, needs to operate our DVD rental kiosk. Matt acted with diligence and represented your company with respect and great dignity. He was a pleasure to work with, and I am immensely appreciative of the help that he has provided. As my company expands with additional kiosks, I will be certain to continue to work with him and Merchant Warehouse as a result of his professionalism. Sincerely thankful..." -- Nathan Davison, DVenDer Kiosks
"Mr. Freddy Fontaine was instrumental in my decision to complete my application for a new Merchant Warehouse mobile account. Mr. Fontaine's professionalism, politeness, and product knowledge made talking to him a pleasure. Mr. Fontaine was wonderfully patient while explaining all the features, terms of the contract, and services included with the MerchantWARE Mobile payment processing application. I will highly recommend Mr. Freddy Fontaine and Merchant Warehouse to all of my business contacts. Great Job! Mr. Freddy Fontaine, keep up the outstanding work." -- Ricky R. Calhoun, Air Marshall Environmental Professionals
"Beth, as a new user, I wanted to thank you for your support in answering all of my questions this morning. It is a pleasure to work with someone as knowledgeable about the system as you are." -- Rose Lombardo, Rose Lombardo
"I was very impressed and pleased with the service I received from Arnold. Good job and thanks!" -- Todd Stone, Mountain States Recreation, Inc.
"Ran, I will definitely tell people about you whenever someone needs your services, but there is no need for you to compensate me with a $100 referral bonus; I am more motivated to refer people to you based on how well you took care of us!" -- Michael Croutch, Astrologyinabottle.com
"I just wanted to let you know that you are doing a fantastic job. I have had to call off and on to find the answers to some stupid questions (because I just don't use my machine enough)but every time I call (at all hours!!), I manage to talk to really nice, caring people who take the time to help me until I understand. I just wanted you to know that you guys are appreciated. Sometimes you only hear the bad.... Please know that you're all great!!" -- Trina Cook, Helena Handbag
"Jim, thank you again for resolving our account. Everything seems to be fixed on our end; we were funded overnight and I am breathing much easier. Thank you so much for getting Beth to work the case for us. She is very professional and attentive. Everything is now switched over full time to Merchant Warehouse, so I will be closing our account with our other merchant service provider on Monday." -- Mark Gurevich, BorrowLenses.com
"I spoke with Tia McConnell today in regards to some account issues I've been having, and I just wanted to let you know that she provided excellent service. In fact, everyone in the customer support department whom I've spoken with has been extremely helpful and a pleasure to work with. Needless to say, I'm really happy to be working with Merchant Warehouse because you truly have great customer service!" -- Lezlie Wade, Small Indulgences LLC
"Thank you so much for your hard work in making this happen for me. It's so nice to meet someone who is so dedicated and helpful in these difficult times. I am posting a blog on my travel agent forums about you and your company... hopefully you'll get lots of business! Again, thanks so much for your help." -- Stephanie Dreibelbis, SDTravel
"Jennie was extremely helpful, knowledgeable and quickly helped to get my whole situation taken care of. I recommend her for recognition. Her professionalism was exceptional. She was already versed with the situation and did not waste time to walk me through the issue expediently. Please pass along my thanks to Jennie and her manager." -- Sandra Johnson, Therapeutic & Wellness Massage
"I am writing to commend your employee, Michelle Benedetti, on her excellent customer service. She has been extremely responsive, knowledgable, quick and reliable in assisting me with transitioning my business from a sole proprietorship to a partnership at Merchant Warehouse. I have seldom encountered such a capable and exemplary customer service representative in any of my business dealings, so I am thankful that Michelle was able to assist me. ...I had been getting Merchant Warehouse payments into the incorrect bank account, under my old business entity for three unnecessary days.... That is when I first spoke with Michelle, who immediately responded when I emailed her my forms, and who expedited the process of changing my bank account information so that my business could proceed smoothly. I would really like to thank Michelle for her wonderful service, which turned my experience with Merchant Warehouse from frustrated and fed up to very satisfied." -- Kimberly Tordjman, The Key Guy
"Thank you so much, Beth. You are indeed phenomenal to work with. You represent what customer service is truly all about! If and when I reopen my business, you have mine!" -- Michael Bartlett, Weather-R-Not
"I am writing to thank you for your patience and for working so diligently with me. You are so reliable and trustworthy. It's been a pleasure working with you and if at all possible, I would like to have about 20 of your business cards because I meet with people all the time who don't know who to contact for setting up a merchant account, and I would love to refer them to you on the spot. I am so excited that I will have all my ducks in a row now and that you were a part of the process! Thankfully, you kept in touch with me, which is why I didn't stray away and use another merchant service provider. All my best!" -- Delicia Smith, Delicia Smith Jewelry "I just wanted to let you know how pleased I am with Meghan Robertson's service. I am very satisfied with Merchant Warehouse and believe that your company has delivered on all of your promises. I am really happy to be in business with a company that cares about its merchants, and Meghan is evidence of that fact!" -- Cathy Cannon, Gulf Coast European Automotive Repair
"Alex... I am looking forward to working with you and your company. You have been awesome about staying on top of things and deserve a ton of credit. Please pass this along to your supervisor and/or have them call me anytime, as you definitely deserve a lot of credit... Thanks!" -- Chuck Leonhardt, Coffee Beans & Collectible Things, LLC
"I would like to comment on one of your employees, Leeanne-Sierra Roston. I am so glad that she is my representative with Merchant Warehouse because she has gone above and beyond being a run-of-the-mill employee. She called me from her home -- on a 3-day weekend no less -- to let me know that she had found the quick reference guide I was looking for, and then emailed it to me. Incredible service. I even contacted the terminal manufacturer directly, and they couldn't be bothered to answer back! I will be passing this information on to fellow vendors and will tell them to ask for Sierra. Please consider my letter in the future to advance her role or give her a raise." -- Jeannie Hurnblad, Jeannie's Koi & Gifts
"We very much appreciate your efforts and willingness to compensate our company. If you are looking to increase customer loyalty, you have been extremely successful. Thanks again, Michelle; you have totally validated all the efforts of Ian, Kelly, Meagan, and the rest of your department!" -- Judy Hicks, True Colors
"I would like to thank Merchant Warehouse and Patric Caya for getting us up and running so quickly. I can't begin to tell you what a pleasure it was to get set up with you guys. Patric was informative, efficient, easy to work with, pleasant to speak to, and incredibly helpful in getting us up and running quickly. Thanks!" -- Richard Genga, All Things Engineering
"I am happy to inform you that I have decided, with your assistance, not to cancel our account, which we've had with you since March of 2004.... HUGE kudos for all of your assistance!" -- Nathan Brown, Advantix Solutions Group
"I recently worked with Sierra to setup my merchant account. What I liked best about her service was that what she said was exactly what happened; there were no surprises! Her tenacity and dedication went a long way to winning me over and getting me to sign up. It actually took me a few days to get back to her because of my crazy schedule, but she called, faithfully, until we were able to connect. Once I was approved, her superior customer service remained, and she called me late one evening to assure me that everything was in place and to expect an email in the morning. I felt well taken care of through the entire process. Thanks Sierra!" -- Terrance Leake, V2K Window Decor 'N More
"After careful analyzing and consideration, we have actually decided we don't have the volume to warrant offering credit card services to our customers at this time. Should or when things change, and our sales volume increases to a limit acceptable, we will certainly contact Merchant Warehouse to revisit your services. However, I wanted to take the time to thank Elizabeth for all of her assistance. We certainly appreciate all of the time she has taken in answering our questions and supplying us with a quote. On a personal note, her customer service was exceptional and she deserves a raise!! Of all the companies that we have talked with about our business needs, Merchant Warehouse was very much in the lead if we decided to start accepting credit cards, because Elizabeth spent the time to answer our questions, and she was extremely helpful, friendly, knowledgeable, and efficient. Keep up the good work Elizabeth!" -- Traci Kurtock, Big Shooters Custom Cycle, Inc.
"Erin is so sweet and such a doll! If she sold vacuum cleaners, I would buy one... I love your service and I think you guys are the nicest people in the world, especially Erin. She is so caring and assisted me so well that I'm now nagging my husband to move his merchant account over to Merchant Warehouse so he can receive the same service and great low prices. Thanks again!" -- Debra Love, Enchante
"I just wanted to let you know that the reason I opened another account with Merchant Warehouse is because we have 2 businesses and Brian Cox has made this process fun and informative. We had a lot of questions, but he has such excellent customer service skills that we decided to establish our other merchant account through your company as well. Thanks again, Brian!" -- AJ Manger, Gravity Glass
"Ran, I thank you very much for all of your help. I started to look into alternative options back in November of 2008 and spent a lot of time researching for a merchant service provider. Some respondents to my inquiries were informative and some were a bit too persistent... Not only did you offer me a good deal, but you were the only one who continued to reassure me that you would be there to help me at any time. Even when I sent emails at night or on the weekends, you always seemed to be there (at least, electronically). I really did not expect to reach you under those circumstances, but you frequently got back to me while I was still online, despite my being on CST and you being on EST. Your work ethic is awesome and you are a real credit to Merchant Warehouse. The personal integrity and fidelity with which you carry out tasks speaks volumes about your character and as a salesperson who goes above and beyond what I expected. Thanks again!" -- George Brooks, Regional Medical Center & Diagnostics Clinic
"I am writing this letter because when someone does an exceptional job I think they should be told so. A couple of months ago, I went searching for a new credit card company, as the one I was currently using was charging me random fees and not being accountable, and they were very difficult to work with. So, I went online and entered a site called Quote-It.com. I immediately started getting calls, one after another, and I started working with a company.... It seemed like a good fit, but as soon the account process started, it was red tape and false promises right off the start (i.e quoting me certain advantages and services but when the contracts were presented it was a different story than told to me over the phone). I immediately became suspicious and put them on the back burner, so to speak. Then I got a call from Ran Beng, an associate from Merchant Warehouse. She was very pleasant and even helped answer my questions about Discover. I was still a bit weary and cautious of who I could trust due to the prior experience I had with my previous merchant service provider, but Ran gave me the simple terms right away via e-mail; something the other provider was not willing to do. At that point, I knew I was dealing with a straight-shooter, allowing a level of trust and even friendship to develop over our next conversations. In short, I was set up and running with Merchant Warehouse that day. Ran is an exceptional associate for any company and frankly, Merchant Warehouse is lucky to have her. In all my dealings with people in business, I can count her caliber of expertise in what she does on one hand. If Ran ever decides to change her line of work, I would hire her in no time flat; in fact, Ran has an immediate position with Servis Scientific if she ever decides to move on!" -- Thomas Servis, Servis Scientific
"It was a pleasure and an honor to speak with you today. I have greatly appreciated the courtesy and time you've afforded me this morning in explaining your credit card processing services; your knowledge about the industry was absolutely incredible! Your professionalism and personable approach were, quite frankly, what more businesses (both large and small) could benefit from... Again, thank you for your superior customer service, Wing!" -- Jolene Macks, Quite The Stir
"Evan, you are an excellent salesperson! Thank you very much for all of your time; I look forward to a long and prosperous relationship with Merchant Warehouse!" -- Amy Wall, Your Personal Full Service Salon
"I wanted to thank you for all of your help, time, and professionlism. The service that you provided has influenced my decision to choose Merchant Warehouse for my credit card processing services. You bring me the peace of mind and reassurance that I can trust your company to help me whenever I need it. I'm happy that Merchant Warehouse has employees like you, because now your business is part of mine! Thank you again." -- Kina Carrasquillo, J.F.W. Restoration Services
"We were going to sign up for credit card processing through our bank, who already handles all of our business finances. However, when we ordered something through Vista Print, we received a call from Meghan Robertson of Merchant Warehouse. Meghan was wonderful, patient, knowledgeable, and extremely helpful; when we needed a proposal to bring before the board, Meghan produced it immediately. Because of Meghan and her exceptional service, we chose Merchant Warehouse over our bank." -- Bridgette Chambers, Voile Enterprises
"After speaking with you a few days ago and speaking with one of your competitors today, I would much rather do business with you, as I feel through our conversations that you have been more than helpful and definitely more professional and honest than the representative I spoke to from the other company. That said, I have decided to move forward with the setup." -- Ryan Konkler, All-In Productions
"I just wanted to tell you that I rate your service as excellent! Thank you so much for your quick response, expert help, and thorough follow-through!" -- Bob Spitz, Gloria's Kippot
"I am writing in regards to your account executive, Ms. Julia Miller. I contacted her around October 2008 with questions about merchant accounts, but at that time, I was only acquiring information to compare services with other companies. Although I found another company that quoted a lower monthly service fee, I did not find anyone who provided the same outstanding service as Julia... That is why I chose Merchant Warehouse as my merchant account provider. Since my first contact with Merchant Warehouse, Ms. Julia developed a respectful and productive working relationship. She had excellent interpersonal and verbal communication skills, she was patient and consistent with her follow-through, to ensure that all my questions were clarified and answered. Most importantly, she was always willing to offer her assistance. In sum, I am offering my congratulations to Julia's high level of profeesionalism; she serves as a perfect example of an exceptional representative for your company." -- Carla Hamaty Muriel, Hamaty-Muriel Inc.
"I'd like to give credit where credit is well earned. This young woman worked very hard to get us on board and I greatly appreciate her continuing to service us when and if the need arises." -- Dr. Ronald I. Weiner, Clinical & Forensic Associates, P.C.
"Thank you both... You have been a tremendous help to me, both professionally and personally. I do believe I have reached a turning point in my life and I look forward to the new year of success and serenity! Rosemary and Wing have made my experience with Merchant Warehouse exceptionally pleasant and I wish you the best in client services." -- Marjorie Gray, Gray-Zen Acres
"I just wanted to thank you for being so polite, helpful, and for being kind enough to have a conversation with me, even though it was basically small talk. I spoke with another company yesterday and they kept pushing their product on me. In their words, 'I would be an idiot if I didn't start the process with them that day.' Again, THANK YOU for showing me that there are still good companies out there." -- Samantha Treadwell, Phatlewt903
"I just wanted to let you know how satisfied I was with the service provided by Francis Pierre. I was surfing the Internet comparing merchant account fees and information when I ran across Merchant Warehouse. I read all the information and decided to call on a Sunday afternoon. Right away, I got Francis on the phone and he answered all my questions with ease. He was very knowledgeable about your company and the product that you offer. At no point did I feel pressured to do anything; as a matter of fact, I was the one who asked him when I could sign up. The process for online merchant services took a day and a half, then I was happily up and running, and ready to accept my first credit card purchase. The pricing fits my budget and the transaction fees were perfect. You have a gem in this young man and hopefully he won't go anywhere so I can refer customers to him. Thank you again Francis for everything. I'm looking forward to doing business with you guys!" -- Felicia Spivey, Affordabletrips2U.com
"Brad is such an outstanding employee; always quick to respond and always makes us feel like we are taken care of. I have only had positive interactions with Brad and your company, and I am hoping I will be asked more about our experiences with Merchant Warehouse, because it is rare to find a company of such high quality. I believe we have been doing business with Merchant Warehouse for about a year now, and it has always been clear that there is a high standard of customer service and honesty. I believe that Brad is a great representation of the company and how it conducts business. Brad and Merchant Warehouse have always gone the extra mile in service, which is why I'll remain your customer!" -- Daniel Crunk, Huguley Memorial Medical Center
"I want to thank you, not only for helping me through the process of getting my transaction finalized, but also for being so patient and so professional every step of the way. I truly commend you for going the extra mile for your clients. Customer Service representatives like yourself are what make customers like us want to stay with your company and keep on coming back for more business. Nothing I say here will truly surpass what I think of the service you gave me; I wish my own employees were all like you, as I would have very happy clients all the time! Again, thank you so much for being so good to me and my business." -- Martin Gondra, Gondra Enterprises Inc.
"I just wanted to let you know that although I had a problem with the battery on my wireless terminal, I had a very good experience with the help from Technical Support. They're going to credit me in November for the service as well. Thank you for introducing me to your service!" -- Anthony J. Johns, An Affordable Locksmith
"I just wanted to write you to let you know that a gentleman by the name of Bryan just called me regarding the email I sent you, and he was very nice and helpful. I would like to thank you both for all of your help. I know that you have been very patient and nice to me, and I just want you to know that I do appreciate all the help you have given to me. I am a new business owner and knew absolutely nothing about credit card processing, so I am learning it by living it... I will certainly buy all my machines and service from you for my franchises when I am ready to expand. Also, I did get the referral program paperwork with my terminal and will certainly refer you to everyone. Thanks again!" -- Panda Kissinger, Unique Pack 'N Post
"I wanted to let you know what a great job Nathalia did. This was the first credit card processing company I've worked with, and she walked us through everything step-by-step and was extremely courteous and helpful. She exemplifies what customer service and support is all about!" -- Marc Whitfield, Stroemer & Company
"Recently, I was heartily impressed by your organization when I had come into contact with Dan Rowe. WOW, what a wonderful job he does; he is a great credit to your organization, especially in a time when we hear so much about poor service, unhappy employees and customers, etc. Many people believe that one of the most significant assets of any organization is its people, and if others in your company are anything like Dan, you are sitting on a gold mine!" -- John Carpenter Dealey, Catalyst Plus of Dealy Ltd.
"I just wanted to let you know that I got everything yesterday, including the extra referral brochures.... COOL!!!!!!!! We had to call tech support and they were great. We will surely be able to refer such good prices and service. Thanks again." -- Judy & Chris Hicks, True Colors
"I want to thank you for making it happen for me and my wife; so far, so good! I am pleased to be doing business with you because I researched about 8 different credit card processing companies, and yours was by far the best. This is my very first business I have had; in the past, I've had a lot of success running other people's businesses, but this time, I'm taking a chance venturing on my own. I always make good, sound decisions, and going with your company was the best choice. I have a friend who will also need your services; he signed up with another merchant service provider last month, but he never used their service and is going to be stuck paying $500 to get out of his contract. I recommended you guys because I'm sure he could use your services as well. Thank you!" -- Ruben Carrillo, Xtreme iPod & Wireless
"I appreciate the personal customer attention you gave my account when I first contacted Merchant Warehouse. When I did my research and decided that I needed to become a credit card merchant, I had no idea how the system worked. You were patient in explaining the different options available to me, and even offered to accommodate my resuqest for an account and machine at the last minute so I was able to process credit cards at an upcoming event. You fulfilled your promise and managed to get the machine into my hands in time for the event. My father (now deceased) was a salesman for 45 years, and instilled in me the importance of placing the customer first, so he would have been impressed with you. I consider your service to be above average, and as a representative of your company, I will happily recommend Merchant Warehouse's services to any other merchants interested in accepting credit cards. In particular, I appreciate your personal dedication to my account, and highly commend your attitude as a prime example of 'good customer service.' Thank you very much!" -- Adrienne Roy, The Guided Mind
"I just wanted to let you know that Troy went above and beyond to get me the information I needed, and I appreciate that. Although it did not lead to a purchase, there is an open future as a result, and wanted to let you know that I noticed his desire to help me." -- Frank LaFauci, Positive Impact Corporation
"I wanted to let you know what a pleasure it was working with Francis Pierre. I am retired, and all of my working years were spent in some type of customer service. I always set very high standards for myself, and as a result, I expect any representative who I deal with personally or professionally to adhere to the same standards. Francis Pierre has done just that. He handled our retail and internet accounts in a very professional manner. He always replied to my emails and phone messages quickly, and if I had questions, he answered them promptly. I have several friends in the industry and I will happily recommend Francis Pierre as their sales rep. I appreciate your Technical Support Department as well, because they've also been a big help. All of the people I have dealt with in your company have been very knowledgeable and helpful. Our thanks to all!" -- Barbara A. Hostetler, Hostetler's Variety Store
I spent about forty-five minutes on the phone with Jerry. The man was an absolute joy to interact with. His personality was upbeat and he definitely knew what he was talking about. One of the most important outcomes of my conversation with Jerry is that I trust him, which is rare to come by with a sales person; I whole-heartedly believe that he has my best interests in mind. Coupled with an unbelievable service experience, this company easily has a new customer. Thank you Jerry; you're the best!" -- Ryan Souva, Olcese Construction Co.
"Aleshia Morin was very patient with me and answered all my questions over a 4 day period. She made the decision to go through Merchant Warehouse very easy. Good customer service is hard to come by and I'll refer others to her when it is possible. Thanks again!" -- Jonathan Davis, GreenPosting.org
"I just wanted to take a moment to let you know how over the top my experience has been with Merchant Warehouse. I called in to inquire about setting up a merchant account for a very small business that my wife owns. To be honest, I didn't really think your services were going to be affordable for such a low volume and seasonal type of retail business. And, the fact that my wife's business is 'remote' at shows, with no reliable source of power or hard line for a processing machine to operate, well, let's just say it didn't have me thinking there was a great solution that would allow for her to accept credit cards efficiently, and again, at affordable costs. After speaking with Melanie, who answered all of my very pointed questions without any hesitation and in a manner that didn't make me feel like I was asking stupid questions, I discovered that there is, indeed, a viable, affordable, and convenient solution that anyone can utilize for a small business and you can have up and running in just a few days. Obviously the pricing, the system, and the company reputation in Boston were influential in our decision, but mostly it was Melanie Tricca who made me feel perfectly at ease moving forward with setting up our Merchant Warehouse account. I've been in sales for most of my career, and I believe there are some people and companies out there that could learn from the manner you do your business. Thanks again to Melanie for being such an outstanding ambassador for your company!" -- John MacDonald & Susan Baker, Uniquities
"I would like to compliment you on your Account Executive, Dylan Penebre. I was impressed with his reassuring manner and thorough discussion of why Merchant Warehouse is the premier merchant account provider. Indeed, I plan to sign up with Merchant Warehouse next month in the inception of our new website. Mr. Penebre has a wonderfully pleasant manner, is patient in his explanations, and is enthusiastic in his delivery. Dylan represents your company extremely well, which I credit as a reflection of your organization." -- Charles Wiseman, Peninsula Publishing
"We signed on with Merchant Warehouse on the 1st of April, and dealt with Shannon Andrade. We received our terminal on the 3rd, charged our first transaction on the 4th (a Friday), batched out later that evening, and received the money in our checking account by Monday morning. Talk about FAST TURNAROUND! What's more, their customer service appears to be exactly what I've heard from others and, what they themselves claim and pride themselves on. I hope that knowing this spares a few small businesses the NIGHTMARES of dealing with other companies for credit card processing!" -- Beau-Jeffrey, Ad-Mark Concepts
"Nick, thank you so much for all of your help. Everything went smoothly and seamlessly, and what a difference we've experienced with you as compared to the previous company!!!! Thank you for being paient with me (us); this is our first time with credit card acceptance, so we knew nothing! You have been a great resource for us -- Sales is definitely your forte! Another thing that we are extremely happy with is the Technical Support! Since we've never used a terminal before, you can only imagine how many times we have each had to call in for help. Every time we've called, we immediately get someone on the phone to assist us (again, a stark contrast to the previous company, and a huge relief; that whole experience with them left us all pretty gun-shy). Needless to say, we are really happy with the wonderful support system you and your company are providing. Thanks again for everything!!! You were a great help and I will definitely be recommending you and your company to everyone I know!!" -- Cya, Cindy Jakes at Sashay's
"I spoke with Sierra about transferring all my card business over to Merchant Warehouse, and I must say, I was very, very impressed with her approach and business-like manner. She was most accommodating! I'm always impressed with professional people, and in my opinion, she is extremely professional. She was very, very compliant in explaining everything with patience, which is important to people like myself who are very concerned about business-related matters. Needless to say, Sierra's terrific!" -- Joan Irvine, Joan Irvine Travel
"I really appreciate and commend Sierra's persistence in getting her to review my processing statments because I had no idea how much I was overpaying, and I wish I had listend to her in the first place! A very sincere thank you!" -- Tracy, Art De Cour
"The real reason I went with your company is your salesmanship. I have been in sales for many years and I greatly dislike pushy sales people (as some of your competitors are), and I appreciate that you sold me on your company without being pushy." -- Joshua Sullivan, Pixel Painters Photography
"We recently opened an account with your company for an e-commerce site we are putting up. I am happy to say that your customer service is efficient, and I am very appreciative. In fact, we are so impressed with your service and pricing that we will soon explore moving our parent company's merchant account to Merchant Warehouse!" -- Rick Ringhausen, MusiciansInventory.com
"I am writing in regards to Jerry Gialanella, the sales representative who I have been working with. I first started talking to Jerry via the chat applet on your website, and he very quickly was able to provide me with the information I needed and answered all of the questions I posed to him. He was very knowledgeable about all the products and services that you offer and was able to calculate very reasonable rates for our firm. With all businesses, when looking to improve or purchase new equipment or services, one needs to look at alternative solutions, which we did. The company we looked into did not offer the online chat that you provide, and when you send them an email, it takes them several days to get back to you. Once I did get in contact with a service representative, she could not answer any of my questions and told me that she would call me back when she found the answers I needed. She never called back and then their website went down... Their rates were not as low as yours and their website was not as informative or as easy to navigate as yours.... All in all, Jerry has been a pleasure to work with and I look forward to doing business with him again." -- Douglass Kinchen, Stephen Barnard Accounting
"I am writing you in regards to one of your representatives, Mr. Pascal David. I am absolutely delighted with the service he has provided me. Please be aware that as a seasoned sales person and sales manager, these praises do not come easily. I am usually the one calling the office of the president with a complaint, but not this time. I called numerous credit card processing companies and Pascal was by far the most helpful and knowledgeable. He is a natural people person and I am sure that he will succeed no matter what he does. Your company is very lucky, indeed, to employ such a fabulous representative. I only hope your company values, appreciates, and rewards him accordingly. Please extend many thanks to Pascal for making this a pleasant experience." -- Susan O'Conlon, Tank's Mobile Mechanic Service
"I would like to take this opportunity to express the professional way your employee, Melanie Tricca, handled my inquiries about your services. Her knowledge of the product and her answers were easy to understand. My concerns were reassured in a manner that made me feel comfortable and trusting... She is a rare find, indeed. I would also like to say that when I Melanie was unavailable, I was connected to Jim, and he was also very professional and offered to have my fax sent to him and he would ensure it got to her. My decision to use your company's services was not based on costs, but on employee relations with customers. In closing, I would like to thank these two young people and assure you that I will be using your referral program on my sights." -- Robin Walker-Geurin, Grey Fox-Nevada, Inc.
“I wanted to let you know how helpful and gracious your sales representative, Aleshia Morin was with me in handling my interest in your mobile credit card machines. She was very informative, professional, and a pleasure to do business with. Because of that, I looked no further and decided to do business with YOUR company. More companies should have employees like Aleshia!" -- Evelyn Maldonado, e-SCENTial Crystals, LLC
“I love your [MerchantWARE] online terminal page. It has everything I need in one spot; it's very user-friendly, unlike my previous processor's gateway which requires two different logins and did not have a user-friendly interface. I am very happy I switched over to Merchant Warehouse!" -- Maria Grimm, MediaWright Inc.
“Thank you for your quick attention to my account. I have to say that this is not at all what I expected upon first contacting your business. After all the crap (at least a month's worth) that I dealt with trying to take care of this last year with my bank, I really appreciate how easy you made this for me. I will definitely be recommending you to other artists at my shows this year. Thanks again!" -- Kelly Alge, Studio 154 Modern Ancient Glass
“I have done about 2,000 credit card transactions for my company's DJ services... From the get-go, it was a mess with our previous processor. Nonstop problems; mistakes on our statements, we were constantly over-charged and never told why, and mulitple numbers to call when there was a question or problem with the terminal. I would have to call 3 to 5 numbers, each time getting the 3rd degree on how I got the number, and then being given another, different number to call.... So frustrating! We decided it was time to change. We did extensive research and narrowed it down to 3 companies, including Merchant Warehouse. When we called, Eric was patient and to the point. Savvy way beyond his apparent years, I liked him instantly. He returned every call promptly, and he replied to every e-mail so quickly I was giddy, laughing at how attentive he was. He seemed too good to be true and I told him so. He did not blink.... He simply assured me that he wanted my business and would try every day, in every way to keep me more than happy. He told me to call or e-mail any time there was a problem. When I was having trouble programming my terminal to batch, I called the Terminal Support number on the side of my machine with trembling fingers.... Usually this took my previous processor anywhere from 10 minutes to 2 hours, and sometimes they would just leave me on hold for so long that I hung up. Not with Merchant Warehouse.... The Tech Support person knew so much about my terminal and fixed every problem right away. Amazing... Beyond my comprehension... World class. All in all, I wish I had found your company years ago. I would have saved myself so many problems. I did not know that customer service like yours (like Eric's) existed in this business. From my dealings with Eric, he is the guy on your team that puts the company first and has a real grasp of human dynamics, sales, business, and the product and service. Thank you for making this part of my business pleasant for the first time ever!!! Here's to a wonderful merchant services company - YOURS!" -- Curtis Knight, Curtis Knight Entertainment
“I got everything working, so thanks for all of your help. You have provided a great experience for a new merchant account owner and I look forward to sending you some business if I run into anyone that needs your services." -- Charles, Officepages Marketing
“I am writing in reference to Nick Scolamiero because I have been extremely impressed with him. He has made this procedure and decision very easy for me. I have a demanding business and Nick was very conscientious in following up on the details of the process. One of several examples was that he continually sent me emails with appropriate links and information so I did not have to do any extra work. He was also swift to make extra comparisons for me, and deliver them quickly. If he was unavailable, he would return my call immediately. He was patient as I compared your product with another's, and his numbers convinced me to stay with Merchant Warehouse. I highly recommend Nick!" -- Tracy Behunin, Art DeCoeur
“I had done a fair amount of research online, and had two applications from other companies that I thought I would choose from. One last time, I did a search on the price of a machine, and came to your website. I called the number and talked to your sales person, Kenny Gilchrist. He was very helpful with information about your company. With what I learned about the industry in the past few weeks, I recognized that Merchant Warehouse offered a great value, both with processing fees as well as purchasing of equipment. Kenny was more than accommodating in giving me the information and going through the application process. I was so pleased that our application was approved the same day, and our equipment is on our way to us. We will be ready to process sales when we open for business late next week! I trust our future experience with Merchant Warehouse will be as pleasant as we go forward in our business. I appreciate Kenny's assistance and your company's easy, streamlined application process that have been so helpful to us." -- Louise Hartvigsen, Cast In Stone
“I want to say that of all the vendors, businesses, and support people I have met while in business, you were the BEST. I have bragged about your company to many people. The support you gave to me and my employees was the best I have ever received. I was new in business and nervous, and you were top-notch in the support you gave me.” -- Ronelle Moehrke, The Renaissance Pub
“Ken... I want to thank you for your professionalism. You are a true professional at what you do and it is not overlooked over here at Boost Local.” -- Brian Fox, Boost Local Listings
“Most people do not take the time to praise someone for their professional and courteous manners.... In my business, I do no advertising. I rely strictly on referrals from satisfied clients and know the value of service. Craig has been outstanding in helping answer questions for me as well as assisting in getting me up and running. I wanted to take a brief moment and let you know how good it is to find someone to work with that knows his trade. Your company has a very good asset in Craig.” -- Rey Perez, Goldberg Financial Group, Inc.
“I wanted to let you know what a great experience our small business has had working with one of your account executives, Ken Ghiloni. Over the past year we have set up two accounts with Ken and in each case we have been treated with respect, honesty and integrity. Ken gives all the information needed to make informed decisions about one of the most important issues for our company; processing credit card transactions. So hats off to Merchant Warehouse for doing a great job on both customer care and service. We have already referred a friend of ours to your company and hopefully will send many merchants your way in the future. Keep up the great work!” -- Jack Kernion, Cards By Anne
“I am very happy with your service... I have called the Tech Support line many times, and I can't say enough good things about them. I am very surprised with the quality of your service; I have been telling other vendors about you and some may go with you in the Spring! I really am happy that I found you guys! Thanks!” -- Kelly Cathcart, Mad Dog Cookie Company
“Patrick did a fantastic job of setting me up with the right inexpensive machine, answered all my questions, and he has great follow-through.” -- Judith, Black Leopard Clayware
“I am writing regarding the outstanding performance of one of your associates. Adam Abecassis has performed exceptionally well in assisting us with our order which we needed done in 3 days. We are now able to process orders at a trade show this weekend with ease. Adam also went beyond his responsibility to personally deliver our order to our company CEO's Hotel located a mile from your location. This kind of dedication and exceptional performance is very much appreciated and will ensure you will be our vendor for any and all future needs with all our credit card processing requirements, and will earn you a well deserved recommendation/referral.” -- Joseph Mitchell, Sabertec, LLC
“After getting equipment from Merchant Warehouse, I decided later to call back and sign up with them because of their superior customer service and gentle way of conducting business.” -- Ellen Cooke, The Black Swan Books
“I just wanted to let you know that our event... was a huge success. I appreciate your help and all worked out well with the credit card machine.” -- Janice Williams, Roslindale Village Main Street
"I have been inspired to write to Merchant Warehouse about your technician, Jennie Egboh. She is with no doubt one of the great people that work for your company. Jennie is a true superstar at Merchant Warehouse and is passionate about serving others. She stayed on the phone with me, my client and a POS agent for over 2 hours from 6:15pm to 8:30pm. The kicker-her shift ended at 6:30pm! The next day, through her undying commitment of service, she set up a conference call with her director and the POS provider to resolve the issue, not only for my customer, but for future customers that many encounter the same problem. Thank you for hiring Jennie. She is a true leader; I appreciate her outstanding service and I am glad to be so fortunate to work with her." -- Daniel Leonardi, Capital Bankcard
"Thank you so much for all of your help this week with all my requests and programming, etc. Everybody got what they needed and all is working well! I can't tell you how much I appreciate it. You are kind, considerate and exremely cooperative in every way." -- Stuart B. Thomas
"I would like to let you know that Matt O'Reilly did a wonderful job during the sales process. He is very knowledgeable about your products and services and helped us choose an optino that best fit our needs. We has a challenge with getthing through the security check as a new business. Matt was very patient and while he could not directly help due to conflicts of interest, he took the time to explain how things worked. He isntructed me on how to escalate the issue and get a response. I called him about 10 times over a week long period and he never made me feel as though I was a bother. He was prompt in returning my call when a message was left. In short, he seems like a great employee. I am a small business owner and responsible for Account Services so I understand the value of having courteous, patient and knowledeable people being the 'face' of your business. We are looking forward to a long and profitable relationship with Merchant Warehouse and I will be sure to refer business colleagues to your company and Matt especially." -- Mark
"I just want to say, Paul has been extraordinarily helpful with our merchant account. The guy is fantastic. Thanks for setting that up." -- Ian Shea, Maestro Market, Inc.
"Thank you so much, Evan. You were of great help and made the process easy for me." -- Kayla, Mission Limo
"Wow! Thank you so much. I appreciate you taking the time to look everything over and getting back to me. As I had mentioned, I was already happy with Merchant Warehouse but if there was a significant savings then I would have to consider it of which that is not the case. Merchant Warehouse has been so great and is very customer service oriented. Ben Pye, especially has gone beyond and I greatly appreciate it. I also appreciate Ben taking time to teach me some things about it all. That's pretty impressive from a big company like Merchant Warehouse. Have a good one and thanks again!" -- Gina M. Turley, Our Sexy Secret
"Hello James, thanks so much for your efforts. I am thrilled to have this problem fixed as it has been a headache for several years. You are the first person that has dug deep enough to find the real cause of the problem. For this I am very grateful." -- Mark
"I would like to take a few moments of your time to give a word of praise to your outstanding customer service employee Janelle Khan. We just signed up our new business with your company yesterday and I have to say she is one of the biggest reasons. Like any new business owner should, I talked with several credit card processing companies. While I do believe your company is the best fit for our business, it was Janelle and her clear explanations, friendly manner and her sense of really caring about our business that sealed the deal to sign up with your company. In today's market, so many say they care about cutomer satisfaction, but so few really give it. So, Janelle, keep up the good work. We look forward to doing business with you." -- Lisa Jackson, Idaho City Trading Post
"I wanted to say thank you for all of your help in getting my merchant account set up. I got my card reader today, and was able to start the processing using Therapy Appointment on Monday, which was such a relief. I got by first deposit today. I truly appreciate your understanding of the difficulty and urgency of my situation, and your help in getting me up and going so quickly. I really am enjoying the integration with Therapy Appointment as well - it is fantastic!" -- Dr. Antonia Guerra-Watson, Guerra-Watson and Associates, PLLC
"Thank you so much for getting this set up! My gosh - with your help it was 'painless.' I am a bit concerned with this account on the limits of any purchase, but totally understand - at the rate my web site is being revised into a WordPress, I may be in 'Shady Oaks' before it is done! This is my 4th designer and he said it would only be a few days - when we began in May...But at least I can get this on. I am definitely going to refer to you because you were energetic and took care of everything...just the way people love. I so much appreciate your help. I would kill to find a graphic designer and WordPress guru with even 1/3 of your 'get it done' attitude! Please pass along my thanks to your manager and again, I will definitely refer your way." -- Nelda
"Hi Michael, just a quick follow-up...After such an excruciating journey trying to establish a new merchant services account, I wanted to say that your company has provided great customer service so far and any questions I've had are answered immediately. Thanks for your assistance getting us set-up. I'm glad I found you!" -- Vanne Young