Accepting Mobile Payments 101: A Step-By-Step Guide

This is a big year for mobile commerce, and not just because Apply Pay and Android Pay debuted. Deloitte recently forecast that by the end of 2015, 5% “of the base of 600-650 million near-field communication equipped phones will be used at least once a month to make contactless in-store payments at retail outlets,” up from 0.5% of 450-500 million phones in 2014.

Deloitte goes on to note that this is significant progress for mobile payments, even if some challenges still exist. Other research supports that assertion. According to Business Insider, mobile payments will reach $808 billion in 2019. For comparison, BI estimates that they’ll top out at $37 billion in 2015, showing how rapidly this space could grow.

This puts businesses in a great spot. Here’s a technology that’s already popular with consumers and will only become more ubiquitous in the near future. On top of that, it streamlines transactions for everyone involved. Businesses should join this revolution now because m-commerce is a complete shift in payments, not just a fleeting trend.

That said, this raises a lot of questions for you and your business. Are you prepared? Can your current hardware handle this? Would you need to completely overhaul your payments system?

In this guide, we’ll go over each step you need to take in order to accept mobile payments.

  1. Learn about NFC
    You can’t actually do anything if you don’t know what you’re working with, which is why you need to start by learning about NFC.


This is the technology that powers Android Pay, Apple Pay and other mobile wallets, as it allows mobile devices to share data when they touch or are in close proximity to each other. Because most phones and mobile wallets require some type of authentication, NFC and mobile payments add extra security to mobile transactions, helping protect your business and consumers from fraud.


Part of NFC’s appeal is its flexibility and convenience. To the former, many NFC platforms can be used for stored value and loyalty programs, either in addition to your current plans or as separate offerings. As for the latter, consumers only need to pull out their phones to make payments, which means there’s no fumbling with wallets and your employees don’t have to make change from cash or handle checks.


  1. Evaluate your current hardware

Now that you understand what NFC is, you need to know if you already have it at your point of sale. Because the technology has only recently gained widespread acceptance, your status probably comes down to the last time you updated your hardware. Contacting your payment processing partner will help you figure this out if you aren’t sure.


If you had the foresight to integrate with an NFC platform, you’re ahead of the game and can skip to step four.


If you don’t have NFC at your point of sale, proceed to step three.

  1. Learn what you need
    If you don’t have NFC-compatible terminals, you have myriad options on how to proceed, but that’s not necessarily a good thing. For one, navigating the world of payments can be confusing, especially when you’re dealing with technology you haven’t used before. Second, you’re looking for something that works with your business and meets its unique challenges, not a broad solution.


That’s why you should work with a partner who understands mobile payments and the rest of the increasingly complex payments landscape. We’ve designed the Genius Customer Engagement Platform to accept NFC and allow businesses to adapt to new technologies while also scaling for growth.

Beyond that, we can teach you everything you need to know about NFC and design a custom solution that fits your business. Whether you run a quick service restaurant or chain of retail outlets, we can develop the right plan for you.

  1. Enable NFC
    All you need to do now is ensure that NFC is enabled. For specific mobile wallets like Apply Pay and Android Pay, contact your provider to enable the services so you can accept payments from them. After that, consumers can walk up to your terminals and pull out their phones for fast, simple and secure transactions.