Everyone knows it’s difficult to survive in the restaurant industry. There’s plenty of famous statistics—the 20% survival rate for even five years—but there’s more than that, too. Chefs often talk about first-time restaurant owners who don't fully understand what it takes to succeed. Diners see it from the outside, at countless locations where we’ve all watched a revolving door of restaurants moving in and out, one after another.

Many people don’t realize the reason why: restaurant success is about much more than just food.

Why You Need to Have More Than Just “Good Food”
Good food is crucial, but it’s not enough by itself. Yes, without good food, a restaurant stands little chance. But countless restaurants have thought they’d survive on food alone, only to end up with their doors shuttered not long after opening.

Of course, the successful restaurants realize that, and that’s why they spend so much time on the details. In Anthony Bourdain’s famous book Kitchen Confidential, he talks about a legendary New York restaurant manager whom he calls “Bigfoot.” Bigfoot does much more than just stand in the kitchen tasting food. He pays maniacal attention to detail in every area of the restaurant. And that, Bourdain says, is why he is so successful.

Restaurants spend hundreds and hundreds of hours focusing on small details to ensure a happy customer. Big debates arise not only over aspects like names and dishes, but even tiny aspects of the experience like napkins, lighting, and server uniform. These debates arise because restaurants know their success hinges on every detail.

Why Small Changes in Payments Make a Big Difference in Revenue
Payments is often hardly considered in these debates, yet it can improve customer satisfaction and boost your restaurant’s bottom line.

Payments has often been neglected in the restaurant industry. In sit-down restaurants, customers are still stuck with the same old payment system that seems to require a hundred steps just to leave a restaurant. And in quick-serve locations, innovations like in-line checkout or self-serve aren’t yet widespread. But that’s about to change.

Restaurants have sought out every edge possible in so many different categories, and payments is next. Consider just a few of the ways that payments can help a restaurant:

- Pay at the Table helps you to turn tables faster, perhaps the most important part of any restaurant’s operation.

- Many restaurants attend festivals or tastings in the summer as the foodies come out to try new meals. Payment systems that can work both in-house as well as remotely make this a simple task.

- Inventory and ordering is a crucial process for restaurants, and modern payment systems can help to simplify this by working with your POS to track your orders.

- Simplified payments allow your staff to focus on other details—your servers have more time to make sure everyone’s happy, and your managers will have more time to look at the big picture.

- Improved security keeps your customers’ data secure. From skimming to breaches, restaurants can rest easy and be sure their reputation is safe.

The list goes on. In countless ways, both big and small, payments can make your restaurant more efficient, and boost your odds of surviving—yet many restaurants still aren’t yet focusing on what payments can do.

Find out how you can improve your restaurant with payments.

​​Can Modern Payments Give Restaurants an Edge?