Agent Team

Meet the Agent Team

Our dedicated, in-house Agent Team helps agents manage and grow their business to guide them to success. The team includes sales, account management, technical support, training, and marketing. Our commitment is to do anything and everything to support agents and their merchant customers.

Team Member Spotlight

Mark Porzuczek

Director, Technical Support

Fun fact – When not at work, Mark likes to work with his hands. He enjoys working on his house or tinkering with his car or motorcycle.
Mark has been with Cayan since 2001. He was the first dedicated in house Technical Support representative for the organization. He built out the original technical support teams for Direct, Agent, and Partner (VAR) channels. Since, he’s moved into various support roles working with larger partners including Lightspeed, Retail Pro, McKesson, and ECI. Today he’s responsible for both Partner Concierge and the Agent channel teams.

Sales & Marketing

Michael Gavin

Senior Vice President, Operations

John Buchanan

Director, Third Party Sales

Doug Small

Manager, Third Party Sales

Neil Lanzendorfer

Third Party Sales Coordinator

Alex Villar

Account Manager

Eric Pouliot

Account Manager

Evan Schlem

Manager, Knowledge Management

James Middleton


Kyle Toomey

Pricing & Outreach Manager

Max Pugatch

Agent Relationship Specialist

Mike Rafferty

Channel Marketing Program Manager

Client Services

Alena Reed

Client Services Representative

Amanda Pye

Client Services Representative

Charles Barringer

Client Services Representative

Technical Support

Gregory Rudolph

Technical Support Specialist

Mark Porzuczek

Director, Technical Support

Michael Dinh

Technical Support Specialist

Oscar Garcia

Technical Support Specialist