Agent Team

Meet the Agent Team

Our dedicated, in-house Agent Team helps agents manage and grow their business to guide them to success. The team includes sales, account management, technical support, training, and marketing. Our commitment is to do anything and everything to support agents and their merchant customers.

Team Member Spotlight
Max Pugatch, Agent Relationship Specialist

Kyle Toomey

Fun Fact: Max worked on a documentary that won a New England Emmy Award. 

Max graduated from Ithaca College in 2013, where he received his degree in English and minored in writing. Before coming to Cayan he worked at MIT Video Productions, where he learned many valuable skills involving digital archiving, website development, and how to operate a Betamax tape player. In his spare time he enjoys reading, writing and talking about movies.

Sales and Marketing

Michael Gavin
Michael Gavin
Senior Vice President
Operations

John Buchanan
John Buchanan
Director
Third Party Sales

Doug Small
Doug Small
Manager
Third Party Sales

Neil Lanzendorfer
Neil Lanzendorfer
Third Party Sales
Coordinator

Michelle Metz
Michelle Metz
Agent Channel
Marketing Manager


Evan Schlem
Manager
Knowledge Management

James Middleton
James Middleton
Underwriter

James Middleton
Kyle Toomey
Pricing & Outreach Manager


Alex Villar
Account Manager
 

Reaksmey Almanzar
Reaksmey Almanzar
Account Manager

Eric Pouliot
Eric Pouliot
Account Manager

Mike Rafferty
Mike Rafferty
Channel Marketing Program Manager

Max Pugatch
Max Pugatch
Agent Relationship Specialist

     

Client Services

Rick Sargent
Rick Sargent
Agent Sales
Team Leader

Alena Reed
Alena Reed
Client Services
Representative

Amanda Brown
Amanda Pye
Client Services
Representative

Charles Barringer
Charles Barringer
Client Services
Representative

 

Technical Support

Oscar Garcia
Oscar Garcia
Technical Support
Specialist

Gregory Rudolph
Gregory Rudolph
Technical Support
Specialist


Michael Dinh
Technical Support
Specialist

Eric Bowsfield
Eric Bowsfield
Technical Support
Representative

Jennie Fountain
Jennie Fountain
Knowledge Management Analyst