Agent Team

Meet the Agent Team

Our dedicated, in-house Agent Team helps agents manage and grow their business to guide them to success. The team includes sales, account management, technical support, training, and marketing. Our commitment is to do anything and everything to support agents and their merchant customers.

Team Member Spotlight
Rick Sargent, Agent Sales Team Leader

Rick Sargent

Rick started at Cayan in 2009 in Business Development upon graduating. Since then, he has worn many hats for the company including Direct Sales, Agent Sales Support, Agent Training, and eventually managing the Technical and Service teams.

Rick has completed 2 cross country road trips and has visited almost every US national park. The most impressive to him were the Black Hills and Crazy Horse Memorial in South Dakota, Redwood in California, and Zion and Bryce national parks in Utah. Rick says, “If you really want to feel small, I also recommend walking across Hoover Dam.”

Fun Fact: Rick is a huge fan of international soccer and an Avid Fantasy Football player.

Sales and Marketing

Michael Gavin
Michael Gavin
Senior Vice President
Operations

John Buchanan
John Buchanan
Director
Third Party Sales

Doug Small
Doug Small
Manager
Third Party Sales

Neil Lanzendorfer
Neil Lanzendorfer
Third Party Sales
Coordinator

 

Michelle Metz
Michelle Metz
Agent Channel
Marketing Manager


Evan Schlem
Manager
Knowledge Management

James Middleton
James Middleton
Underwriter

   


Alex Villar
Account Manager
 

Lili Angrisano
Lili Angrisano
Account Manager

Reaksmey Almanzar
Reaksmey Almanzar
Account Manager

Reaksmey Almanzar
Eric Pouliot
Account Manager

Reaksmey Almanzar
Mike Rafferty
Channel Marketing Program Manager

Client Services

Rick Sargent
Rick Sargent
Agent Sales
Team Leader

Alena Reed
Alena Reed
Client Services
Representative

Amanda Brown
Amanda Brown
Client Services
Representative

Charles Barringer
Charles Barringer
Client Services
Representative

 

Technical Support

Oscar Garcia
Oscar Garcia
Technical Support
Specialist

Gregory Rudolph
Gregory Rudolph
Technical Support
Specialist


Michael Dinh
Technical Support
Specialist

Eric Bowsfield
Eric Bowsfield
Technical Support
Representative

Jennie Fountain
Jennie Fountain
Knowledge Management Analyst