Revised Draft v1.1 August 15, 2012
Cayan is a member of the BBB (Better Business Bureau) OnLine Reliability Program and follows all guidelines both in letter and spirit.
Collection of Information
The type of information collected by Cayan is dependent on the nature of the activity and relationship with you.
We collect browser information and other non-user specific information to support the operation of the system and provide us with broad user patterns and data.
Forms and Inquiries
There are various forms on the Site such as an information request, agent application and merchant account applications. When you complete and submit a form or contact us via email, fax or phone (each an “Inquiry”), we may collect and store the information obtained from the Inquiry and its contents, including any personally identifiable information (such as your real name, address, phone number, or e-mail address) you may have provided. Any personally identifiable information you submit via an Inquiry is collected only with your knowledge and active participation.
We also collect the information required to process product orders on the Site. This information is secured internally and only name, address and telephone number is provided to the delivery services we use.
When you register to use Cayan’s online processing services, or ‘Gateway Services’, you will be required to provide personally identifiable information and enter into a written agreement with Cayan. If you order any products or services from businesses, or ‘Customers’ that use our Gateway Services, you may be required to submit personally identifiable information for the purpose of processing orders.
Merchant Account Applications
When you submit an application to obtain a Cayan merchant account, you will be required to provide personally identifiable information. Cayan may also obtain information about you from third party sources, including consumer-reporting agencies.
Use and Disclosure of Information
Cayan uses information collected from this Site for internal use only, but Cayan may share some information with third parties that assist us in providing our products or services to you or in responding to your requests or Inquiries. Information collected on the Site is not sold to third parties.
Information collected while you are browsing the Site may be used to analyze trends, administer the website, improve site performance, gather broad demographic information, and for security purposes.
Information collected during submission by you of an Inquiry may be used by Cayan to respond to your Inquiries or to contact you regarding Cayan services.
If you are a Cayan Customer, Cayan will use your information to provide you with our Gateway Services. During the course of providing such services, Cayan may disclose your information to contracted third parties to perform certain elements of Gateway Services on Cayan’s behalf. Cayan may also use your information to contact you about other Cayan offerings and to inform you about general company news and industry trends. Cayan may also use your information for internal business analyses.
Merchant Account Applications
If you apply for a merchant account from Cayan, Cayan may use and disclose the information you provide to evaluate your eligibility for a merchant account, including disclosure to consumer reporting agencies, relevant financial institutions, and other entities involved in providing the merchant account services. Cayan may also use your information to contact you about other Cayan offerings and to inform you about general company news and industry trends. Cayan may also use your information for internal business analyses.
We may transfer any information in our databases, including, but not limited to, personally identifiable information, to an affiliate or to a third party as part of a transfer of business assets.
We use the information collected by ClickTale to improve the Site, make it more user-friendly and monitor that it is performing correctly. You can choose to disable the Service here.
Cayan may use your email address to communicate with you about orders you have placed, accounts you maintain or inquiries you have made about our products and services. In addition, Cayan may send you email communications for customer satisfaction purposes or to inform you of special offers Cayan believes will be of interest to you based on your profile. These emails contain an unsubscribe link, which will enable you to opt out of receiving future mailings at any time, should you choose to do so.
While we strives to protect your personally identifiable information and user privacy, we cannot guarantee the security of any information you disclose online. We do not make any warranty, express, implied or otherwise, that we will be able to prevent loss, misuse, unauthorized access to, or alteration of personally identifiable information you provide to us. You make any disclosure of personally identifiable information to us at your own risk. We urge you to take every precaution to protect your personally identifiable information when you are on the Internet, including when visiting the Site.
Links to Third Party Websites.
The Site may provide links to third party websites and resources. Such links are provided as a convenience to you and for informational purposes only. Cayan is not responsible for and cannot control these third party websites and resources, does not endorse them, and is not responsible for their availability, content, or delivery of services. Third party websites and resources are not bound by this Policy; they may have their own policies or none at all. We encourage you to read such other third party websites’ privacy policies.
If you have questions about this Policy, or the personally identifiable information we have on file for you or if you would like to request a change or an update, please email us at info@Cayan.com, call us at 800-941-6557, or you may contact us by mail at the following address: Cayan, One Federal Street, 2nd Floor
Boston, MA 02110
If you believe you received an email from us that is in violation of this Policy, please report it to abuse@Cayan.com