We pride ourselves on ensuring that each and every Cayan customer receives an amazing customer support experience. We offer 24/7/365 customer service and technical support, all provided by our in-house team of experienced professionals. And, we provide a full suite of online, self-service support tools here and on our Customer Portal. For instructions on setting up your Genius device, download the Genius Setup Guide.

Our focus is on you and your business. We offer a variety of contact methods including live chat, email, and telephone.

Live Chat

Cayan Customer Support representatives are available for immediate, real-time assistance between the hours of 9:00 a.m. to 5:00 p.m. EST, Monday-Friday.


Using the form below a Cayan Customer Support representative will receive and respond to your email within 30 minutes during normal operating hours: 9:00 a.m. to 6:00 p.m. EST, Monday-Friday. Off hours response times may vary.


If would like to speak directly with a Customer Support representative please call us at 1-800-528-8430. Please have your Merchant ID (MID) available for reference