Support

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We pride ourselves on ensuring that each and every Cayan customer receives an amazing customer support experience. We offer 24/7/365 customer service and technical support, all provided by our in-house team of experienced professionals. And, we provide a full suite of online, self-service support tools here and on our Customer Portal.

Our focus is on you and your business. We offer a variety of contact methods including live chat, email, and telephone.

Live Chat

Cayan Customer Support representatives are available for immediate, real-time assistance between the hours of 9:00 a.m. to 5:00 p.m. EST, Monday-Friday.

Email

Using the form below a Cayan Customer Support representative will receive and respond to your email within 30 minutes during normal operating hours: 9:00 a.m. to 6:00 p.m. EST, Monday-Friday. Off hours response times may vary.

Phone

If would like to speak directly with a Customer Support representative please call us at 1-800-528-8430. Please have your Merchant ID (MID) available for reference