Product Warranty, Sales and Return Policies

Please find below our policies regarding warranties, returns and cancellations. If the information below does not provide the answers you need or you would like to discuss a question with our customer support team, please feel free to contact us directly.

  • All equipment purchased through Cayan comes under manufacturer warranty.
  • All refurbished products are clearly marked as such and come with manufacturers warranties.
  • Cayan will handle equipment replacement or repair within 30 days of purchase if necessary
  • After thirty days, we help customers contact the manufacturer for service on all warranties. 
  • Cayan has extended warranty plans that are available to our merchants. If you are interested in finding out more about these programs or if you already have one of our extended warranties you should call 1-800-941-6557 for assistance.
  • All returns of opened newly purchased equipment must be authorized by Cayan and will be returned at the customer’s expense, within the first thirty (30) days of purchase. (A restocking fee of up to 35% of the purchase price may be applied to the return. No refunds can be made on shipping or activation fees for these returns.)
  • Software and used equipment sold through cannot be returned for a refund.
  • Because the prices we offer our customers are often lower than our competition can get on the wholesale market, Cayan has a strict policy of only selling equipment to our merchant account customers. We reserve the right to refuse sales to merchants who do not have a merchant account with us and to any resellers.
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